Shipping Policy

Shipping Policy

We ship eligible orders containing Japanese barbecue sauces, dipping sauces, gift packs, and branded merchandise to destinations accepted during checkout. Carrier coverage, local requirements, or item restrictions can limit service. This section connects each customer decision with the corresponding order or service requirement.

Preparation and carrier travel

Normal order processing takes about 1–2 business days. After dispatch, estimated carrier transit is 3–5 business days. These are separate estimates rather than guarantees, and weekends, holidays, weather, volume, customs, or carrier events may extend them. This section connects each customer decision with the corresponding order or service requirement.

Free-shipping eligibility and the final delivery charge appear at checkout. Customers must provide an accurate address, email, and phone number. Tracking is sent when available. This section connects each customer decision with the corresponding order or service requirement.

For delay, loss, a delivered scan without receipt, or shipping damage, contact us with the order number, checkout email, tracking number, issue summary, and useful photos. We will review the available carrier information and next steps. This section connects each customer decision with the corresponding order or service requirement.

For a straightforward transaction guide, order preparation and carrier transit are separate periods, and tracking concerns should include the relevant order details. This section connects each customer decision with the corresponding order or service requirement.

Email: maderalh@gmail.com
Mailing address: 863 Reservoir Ave, Cranston, RI, 02910, United States
Phone: (806) 259-5196